6. Will you supply free sample to check the quality?
--- Yes, we would supply the existing sample in free, but need you pay the freight. For customized sample, we need to charge it according to design and requirement.
7. What's your MOQ?
--- 200 pcs per design.
8. Will you supply service on design? Is it free?
--- Yes, we would supply free service on simple design, and we need to charge USD50 to USD100 for complicated design, it would be refunded when you place the order.
9. How long to finish one order ? How long for shipment?
---- It takes 12-15 days for production, 3-6 days for shipment.
10. How can I get your quotation?
---- Need you send the design to check firstly, and need to know the finished of metal, size, thickness, quantity.
11. What kind of document you need for design?
--- AI format.
12. Will you supply sample to check the quality before make the bulk order?
--- No, we don't supply free customed sample before the production, because it's a complicated process, and the cost is expensive. But we would supply artwork/ mock-up to check and confirm.
13. If we receive bad quality goods, how shall we do?
--- Pls contact us and tell the problem after you receive the goods, we would reproduce the new goods for you, or refund you the money.
14. How can I know that you would refund us the money or supply us the new goods if there is any quality problem when we receive it ?
---- We are a reliable manufacturer, and we hope to do regular business with you but not only one time business, so we are sure that we would promise you the quality. In addition, if you really worry about it, we could finish the transaction on alibaba via "Trade Assurance", or arrange the payment via paypal, Alipay.